Our e-bikes have been equipped with AXA Bluetooth locks. They don't work with a code or key; the Hely app is all you need. Below we'll explain how these locks work.

Unlock bike:

  1. Make sure you've turned on the Bluetooth and GPS on your phone.

  2. Press the ‘Open’ button in the Hely app. The lock will now open automatically!

Lock bike:

  1. Press the ‘Close’ button in the Hely app.

  2. Now manually close the frame lock and don't forget to attach the chain lock. All done!

Did this answer your question?