Invoices can only be paid via direct debit. You receive an email with the invoice a few days before the payment.

If it happens to have insufficient funds in your account twice, or the invoice is reversed, your account will be automatically blocked.

If you'd like to take a ride with Hely again soon, please contact Hely customer service for payment instructions for your outstanding invoices. Once your payment has been processed we can reactivate your account!

Hely customer service is available on working days from 09:00 to 17:00 via support@hely.com.

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