Invoices can only be paid via direct debit. You receive an email with the invoice a few days before the payment.
If it happens to have insufficient funds in your account twice, or the invoice is reversed, your account will be automatically blocked. You receive a payment reminder by e-mail. Once your payment has been processed we can reactivate your account!
If you did not receive a payment reminder please contact Hely customer service for payment instructions for your outstanding invoices.
Our finance team is available on working days from 09:00 to 17:00 via firstname.lastname@example.org.