Our bicycle and cargo locks work via bluetooth. You do not need a key to open the lock.
It is important that your bike is connected to bluetooth, but it might happen that you can't open the lock which can be stressful, but no worries, we have some advise for you:
Make sure that your bluetooth connection is not disturbed by, for example, hands-free earphones or other bluetooth devices. Check this in your phone via More> Bluetooth> My devices. Disconnect from other devices to avoid malfunction.
Turn your bluetooth off and on
Make sure you have sufficient range, if you are in a location with a lot of concrete or a canopy, try to move your bike
Restart your app
Restart your phone
For more information about our bluetooth locks, have a look at this page