Are you sure you have entered the correct telephone number and country code?

Then it may be due to the following reasons why you cannot receive an SMS:

  • Landline number: If the phone number in your account is from a landline and not a mobile phone number, you will not receive text messages. To complete the registration you will need to link a mobile phone number.

  • Your phone is turned off or has no reception: this won't affect the notifications we send, but will affect the receipt of them

  • Notification Settings: Make sure you can receive SMS notifications by selecting 'Texts ON' in the section

Is everything correct and did you still not receive a text message? Please send an email to and we are happy to help!

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