Unfortunate that the car is not starting. We will assist you with this. If the car is not starting try the following steps.
Check if the steering lock is activated.
Take the car key out of the ignition.
Check if the round black tag is attached to the car key. If not, then the tag is still in the boardcomputer. Get the tag out of the boardcomputer and attach it to the car key.
With an e-car: make sure the car is in park and press the brake.
With an gasoline car: make sure the car is in neutral en press the clutch.
Put the key back in the ignition and turn it for one quarter.
Push the key slightly towards the steering wheel and turn it for another quarter while applying pressure.
The car should now start. If this does not have the desired effect, please contact us by phone 085 001 2126. Our support team is happy to help!