It is always a good idea to check the battery of the e-bike when you start your ride. This way you can estimate if this is enough for your journey and decide which level of pedal assistance will see you through the complete journey. If you are in doubt if the battery level is high enough for your journey, please contact us.

  • With an Gazelle e-bike you can go 55-145 kilometers with a fully charged battery.

  • With an QWIQ e-bike you can go 50-80 kilometers with a fully charged battery.

Did you end up with an empty e-bike battery anyway? That is unfortunate! It will be a bit heavier but luckily you are still able to use the e-bike when the battery is empty. Did the percentage of the battery relapse very quickly? Then please inform our Hely support team about this by sending a chat or email to

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