Left the lights on after ending your booking? Here's how to solve it
Check in the Hely app if you are able to reactivate and use your booking. If this is a possibility you can open the vehicle again and turn the lights off. Afterwards you can end your booking.
Has the end time of your booking passed?
Try to make a new booking in the Hely app.
Activate the new booking and open the vehicle.
Turn off the lights.
Follow the regular routine to end your booking.
Inform Hely via chat or mail that you had make an extra booking because the lights were still on.
Hely customer support will make sure you won't be charged for this booking.
If you are not able to make a booking, please contact us on 085 001 21 26 and press 1. We are happy to assist you to solve this matter.