In case of damage or an accident during your ride, please inform Hely immediately. We hope, of course, that you and the other passengers are unharmed. Contact our customer support 085-0012126 and choose 1. Take pictures and send them to We would also like to receive a photo of the damage and the license plate if possible.

Is it a mutual incident? Then complete a claim form together with the other driver. You can find the claim form in the glove compartment or online.

Read more about reporting damage in the user conditions.

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