Charging cable is attached to the car

Is the charging cable attached to the car side? Use the car key to unlock the doors, and to release the charging cable

Charging cable is attached to the charging station

Hold the charge card against the pole for a few seconds (up to 30 seconds). In this way the charging process is stopped and the cable is released

Still unable to release the charging cable? The contact number is on the side of the charging station. The charging station can be reset remotely and the charging cable will be released

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