Account & Onboarding

For all your questions concerning your Hely account and the onboarding

16 articles in this collection
Written by Jusie

My Idin is rejected

Did you register with your Idin? If the information not matches with Hely, we need to do an additional manual check.

Written by Jusie
Updated over a week ago

Why do I need to send a post item to verify my account?

Written by Jusie
Updated over a week ago

What are the conditions for creating a Hely account?

You're 18+ and you have a bank account and phonenumber in your name. That's it!

Written by Jusie
Updated over a week ago

Onboarding

How do I sign up for Hely?

Has a Hely Hub been launched in your neighborhood? Sign up on the webpage of your hub and receive an invite email to activate your account.

Written by Jusie
Updated over a week ago

I did not receive an invite to register

It can take up to one businessday before you receive an invite, but it might be something else. Have a look for more suggestions

Written by Jusie
Updated over a week ago

I can't complete the registration. The link in my invite does not work

Having trouble to complete your registration?

Written by Jusie
Updated over a week ago

Can I use Hely without a driving license?

Absolutely! We have a bike-only version too. No license, no problem!

Written by Jusie
Updated over a week ago

I don't receive a SMS verification code

Make sure you have selected the correct country code and omit the '0' if necessary.

Written by Jusie
Updated over a week ago

Why is my bankcard declined in the registration process?

It is important that the name of your bank account matches the account exactly.

Written by Jusie
Updated over a week ago

What is the minimum age to use Hely?

You need to be at least 18 years old.

Written by Jusie
Updated over a week ago

My driver's license is not accepted

It might take up to 2 business days to activate your account

Written by Jusie
Updated over a week ago

Account

What happens to my personal data?

We only keep record of the details we need to make Hely functional for you.

Written by Jusie
Updated over a week ago

I want to update my driver's license information

Written by Jusie
Updated over a week ago

I don't have a Dutch drivers license

No (Dutch) drivers license? No problem!

Written by Jusie
Updated over a week ago

I wish to end my Hely subscription

Are you sure that you really want to leave us?

Written by Jusie
Updated over a week ago

Can I share my account with others?

No, a Hely account is personal.

Written by Jusie
Updated over a week ago