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Account & Onboarding
Account & Onboarding
For all your questions concerning your Hely account and the onboarding
16 articles in this collection
Written by
Jusie
My Idin is rejected
Did you register with your Idin? If the information not matches with Hely, we need to do an additional manual check.
Written by
Jusie
Updated over a week ago
What are the conditions for creating a Hely account?
You're 18+ and you have a bank account and phonenumber in your name. That's it!
Written by
Jusie
Updated over a week ago
Onboarding
How do I sign up for Hely?
Has a Hely Hub been launched in your neighborhood? Sign up on the webpage of your hub and receive an invite email to activate your account.
Written by
Jusie
Updated over a week ago
I have a problem with verification of my driving license, what to do next?
In some cases we need a manual check to activate your account
Written by
Jusie
Updated over a week ago
I did not receive an invite to register
It can take up to one businessday before you receive an invite, but it might be something else. Have a look for more suggestions
Written by
Jusie
Updated over a week ago
I can't complete the registration. The link in my invite does not work
Having trouble to complete your registration?
Written by
Jusie
Updated over a week ago
Can I use Hely without a driving license?
Absolutely! We have a bike-only version too. No license, no problem!
Written by
Jusie
Updated over a week ago
I don't receive a SMS verification code
Make sure you have selected the correct country code and omit the '0' if necessary.
Written by
Jusie
Updated over a week ago
Why is my bankcard declined in the registration process?
It is important that the name of your bank account matches the account exactly.
Written by
Jusie
Updated over a week ago
What is the minimum age to use Hely?
You need to be at least 18 years old.
Written by
Jusie
Updated over a week ago
My driver's license is not accepted
No worries! In some cases a manual check is necessary to activate your account.
Written by
Jusie
Updated over a week ago
Account
What happens to my personal data?
We only keep record of the details we need to make Hely functional for you.
Written by
Jusie
Updated over a week ago
I want to update my driver's license information
Written by
Jusie
Updated over a week ago
I don't have a Dutch drivers license
No (Dutch) drivers license? No problem!
Written by
Jusie
Updated over a week ago
I wish to end my Hely subscription
Are you sure that you really want to leave us?
Written by
Jusie
Updated over a week ago
Can I share my account with others?
No, a Hely account is personal.
Written by
Jusie
Updated over a week ago