Account & Onboarding

For all your questions concerning your Hely account and the onboarding

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16 articles in this collection
Written by Jusie
Onboarding

How do I sign up for Hely?

Has a Hely Hub been launched in your neighborhood? Sign up on the webpage of your hub and receive an invite email to activate your account.
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Written by Jusie
Updated over a week ago

I have a problem with verification of my driving license, what to do next?

In some cases we need a manual check to activate your account
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Updated over a week ago

I did not receive an invite to register

It can take up to one businessday before you receive an invite, but it might be something else. Have a look for more suggestions
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Written by Jusie
Updated over a week ago

I can't complete the registration. The link in my invite does not work

Having trouble to complete your registration?
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Written by Jusie
Updated over a week ago

Can I use Hely without a driving license?

Absolutely! We have a bike-only version too. No license, no problem!
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Updated over a week ago

I don't receive a SMS verification code

Make sure you have selected the correct country code and omit the '0' if necessary.
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Updated over a week ago

Why is my bankcard declined in the registration process?

It is important that the name of your bank account matches the account exactly.
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Updated over a week ago

What is the minimum age to use Hely?

You need to be at least 18 years old.
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Written by Jusie
Updated over a week ago

My driver's license is not accepted

No worries! In some cases a manual check is necessary to activate your account.
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Written by Jusie
Updated over a week ago