Bad luck and unexpected issues

What to do in case of an emergency or bad luck during your ride, read all about it in this chapter

13 articles in this collection
Written by Jusie and Lize

The vehicle is dirty

Take a photo and report the state of the vehicle to Hely.

Written by Lize
Updated over a week ago

Discovered damage on a Hely vehicle?

At the beginning of your booking we always ask you to inspect the vehicle. Did you discover damage? Here's what to do.

Written by Lize
Updated over a week ago

Lost and found objects

Did you find something or maybe lost something? We are happy to help!

Written by Lize
Updated over a week ago

The vehicle was stolen during my rental. What do I do?

Report theft immediately to the Hely helpdesk via phone: 085-0012126

Written by Jusie
Updated over a week ago

Oops... Damage.

Please report any damage you caused or noticed right away.

Written by Jusie
Updated over a week ago

Hely doesn't connect with the servers

Written by Jusie
Updated over a week ago

Oh no, you've been flashed 📸

What if we receive a fine during one of your rides?

Written by Jusie
Updated over a week ago

I left the lights on

When you leave the lights from a vehicle on, it can drain the battery. Please follow these steps to solve the problem.

Written by Lize
Updated over a week ago

The car won't open, what can I do?

Here's what to do when the car isn't opening.

Written by Lize
Updated over a week ago

The car won't start, what can I do?

If the car is not starting try the following steps.

Written by Lize
Updated over a week ago

The battery of my e-bike is empty, what can I do?

It will be a bit heavier but luckily you are still able to use the e-bike when the battery is empty.

Written by Lize
Updated over a week ago

I have a flat tyre, what can I do?

Please contact our support team.

Written by Lize
Updated over a week ago

I can't unlock my bike

We have some suggestions for you to get back on your horse again.

Written by Jusie
Updated over a week ago