English
Nederlands
All Collections
Bad luck and unexpected issues
Bad luck and unexpected issues
What to do in case of an emergency or bad luck during your ride, read all about it in this chapter
13 articles in this collection
Written by
Jusie
and
Lize
The vehicle is dirty
Take a photo and report the state of the vehicle to Hely.
Written by
Lize
Updated over a week ago
Discovered damage on a Hely vehicle?
At the beginning of your booking we always ask you to inspect the vehicle. Did you discover damage? Here's what to do.
Written by
Lize
Updated over a week ago
Lost and found objects
Did you find something or maybe lost something? We are happy to help!
Written by
Lize
Updated over a week ago
The vehicle was stolen during my rental. What do I do?
Report theft immediately to the Hely helpdesk via phone: 085-0012126
Written by
Jusie
Updated over a week ago
Oops... Damage.
Please report any damage you caused or noticed right away.
Written by
Jusie
Updated over a week ago
Hely doesn't connect with the servers
Written by
Jusie
Updated over a week ago
Oh no, you've been flashed 📸
What if we receive a fine during one of your rides?
Written by
Jusie
Updated over a week ago
I left the lights on
When you leave the lights from a vehicle on, it can drain the battery. Please follow these steps to solve the problem.
Written by
Lize
Updated over a week ago
The car won't open, what can I do?
Here's what to do when the car isn't opening.
Written by
Lize
Updated over a week ago
The car won't start, what can I do?
If the car is not starting try the following steps.
Written by
Lize
Updated over a week ago
The battery of my e-bike is empty, what can I do?
It will be a bit heavier but luckily you are still able to use the e-bike when the battery is empty.
Written by
Lize
Updated over a week ago
I have a flat tyre, what can I do?
Please contact our support team.
Written by
Lize
Updated over a week ago
I can't unlock my bike
We have some suggestions for you to get back on your horse again.
Written by
Jusie
Updated over a week ago