FAQ

(E-)cars

For all your your questions about the Volkswagen e-Golf, Nissan Leaf and Skoda Citigo. Can't find the vehicle you're looking for? Have a look at our car collection.

11 articles in this collection
Written by Team Hely and Jusie

(E-)bikes & Cargo bikes

Find more information about our cargo bikes, regular and e-bikes

9 articles in this collection
Written by Jusie and Team Hely

Reservations

Find more information about reservations

3 articles in this collection
Written by Jusie and Team Hely

Parking

Find more information about parking

10 articles in this collection
Written by Carin and Jusie

Bad luck and unexpected issues

What to do in case of an emergency or bad luck during your ride, read all about it in this chapter

13 articles in this collection
Written by Lize and Jusie

Costs & invoices

8 articles in this collection
Written by Team Hely and Jusie

Account & Onboarding

For all your questions concerning your Hely account and the onboarding

5 articles in this collection
Written by Jusie

Location information

Specific hub information can be found in this collection

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7 articles in this collection
Written by Carin, Team Hely, Jusie and 1 other

Subscriptions and rates

Find all your answers to your questions about prices and packages here.

10 articles in this collection
Written by Team Hely

Requirements

Read all about the requirements to join Hely

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7 articles in this collection
Written by Carin, Lize, Team Hely and 1 other

How does Hely cope with the Corona virus?

Read more about the measurements Hely is taking in light of the Corona virus.

2 articles in this collection
Written by Team Hely

Contact

You can't find the answer to your question? There are multiple ways to contact us!

2 articles in this collection
Written by Jusie and Lize

App Store & Play Store

Find the articles about the app, and where and how to download Hely.

2 articles in this collection
Written by Jusie