Charging cable is attached to the car
Is the charging cable attached to the car side? Use the car key to unlock the doors, and to release the charging cable
Charging cable is attached to the charging station
Hold the charge card against the pole for a few seconds (up to 30 seconds). In this way the charging process is stopped and the cable is released
Still unable to release the charging cable? The contact number is on the side of the charging station. The charging station can be reset remotely and the charging cable will be released

