In case of car trouble, damage or an accident during your ride, make sure you and the other passengers are safe first. Then please inform Hely about the accident immediately. We hope, of course, that you and the other passengers are unharmed. Contact our customer support 085-0012126 and choose 1. Take pictures and send them to [email protected]. We would also like to receive a photo of the damage and the license plate if possible.
Do you need car trouble assistance outside our openinghours? Then you can also call our emergency partner via 055 579 6699 or you can fill in the online form. Help will be on it's way after submitting the form!
Is it a mutual incident? Then complete a claim form together with the other driver. You can find the claim form in the glove compartment or online.
Read more about reporting damage in the user conditions.