Charging cable
Check if the charging cable is disconnected. When the charging cable is still connected, the car won't start.
Steering wheel lock
Check if the steering wheel lock is on. When you cannot move the steering wheel freely, then the anti theft steering lock is active. Follow the steps in the faq article "deactivate anti theft steering lock" to fix this.
Dashboard notification
Do you get the notification "Car key not found" or "EPC" in the dashboard of the car? This means the immobilizer of the car is still active. Luckily this is easy to fix.
Follow these steps to deactivate the immobilizer.
Open the Hely app and click on "lock" the car will now lock
Then click on the "unlock" button to open the car again
When you have done this the immobilizer is deactivated and the car will start again.
Not successful yet? It may help to completely close the Hely app, turn off Bluetooth, turn bluetooth back on and then reopen the Hely app to try again.
Do you still have trouble starting the car? Then please contact us on 085 001 2126. Our support team is happy to help you!